https://peertube.watch/videos/watch/403fbe06-c008-45c8-8d74-2c249dad152f SaaS are for a lot of us an unavoidable part of our day to day workflows. Unfortunately, sometimes things goes wrong and you need an hand from the support team to get you back on track. This talk will explore how, as a SaaS provider, you can implement an access to independent customer instances for your support staff and guarantee accountability and auditability using only free software tools like HashiCorp Vault. A rough outline of the talk would be: * Challenges of doing support as a SaaS provider in terms of access management * Evaluation of solutions and their shortcoming * Introduction to the secret manager tool HashiCorp Vault * Implementation of a solution that guarantee accountability and auditability. There will be a bit of PKI and Golang. * Live demo using the myTuleap cloud service as an example Speaker: Thomas Gerbet, Track: Identity and Access Management, Room: UD2.119, When: Saturday 3 February 2018, 13:35–14:05 (Brussels time), Schedule: FOSDEM 2018 event page, Licence: Creative Commons Attribution 2.0 Belgium (CC BY 2.0 BE) (as stated in the FOSDEM video archive). Attribution: “Implementing a safe and auditable access to customer instances of your SaaS for the support staff with HashiCorp Vault” by Thomas Gerbet, FOSDEM 2018. Original recording: 2018/UD2.119/hashicorp_vault.webm from the FOSDEM video archive. This channel is an unofficial mirror; FOSDEM is a free and non-commercial event organised by the community for the community. Sun, 11 Oct 2026 02:55:35 GMT https://validator.w3.org/feed/docs/rss2.html PeerTube - https://peertube.watch https://peertube.watch/lazy-static/avatars/3b284627-b75f-409e-ac2e-10f4c2946f43.png https://peertube.watch/videos/watch/403fbe06-c008-45c8-8d74-2c249dad152f All rights reserved, unless otherwise specified in the terms specified at https://peertube.watch/about and potential licenses granted by each content's rightholder.